We take your privacy very seriously and are committed to protecting the privacy of all visitors and subscribers to our website or any application we make available via an app store (the “Platform”), and the corresponding services available through the Platform (the “Services”).
The data we collect about you
When you visit our Platform or create a login in and password to access the Services, you may be asked to provide information about yourself. This may include: (i) your name and contact details, including email address and telephone number; (ii) information to enable us to check and verify your identity; (iii) location data; (iv) your billing information, transaction and payment information and history; and (v) such other information as we may from time to time require to provide the Services and comply with applicable law. You agree and, where required, consent to the collection of information about your usage of the Platform and the Services and information from messages and communications you send to us.
This information is required to provide the Services to you. If you do not provide such information, it may delay or prevent us from providing the Services.
Calls between you and us, or between you and third parties made through us (such as real estate agents you contact about a property through a form or link on our website, or using contact information found on our website), may be recorded or monitored for quality assurance and customer service purposes. We use third-party service providers to track phone calls and text messages between you and real estate professionals so that we and the real estate professional can access certain details about the contact. As part of this process, we and our service providers will receive in real time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message.
Who we share your personal information with
We may also share your information with: (i) third parties we use to help deliver our products and services to you (for example, payment service providers); (ii) other third parties we use to help us run our business (for example, marketing agencies or website hosts); and (iii) third parties approved by you (for example, social media sites you choose to link your account to or third-party payment providers).
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may use or share the information you provide to us if we are under a duty to disclose or share your information in order to comply with any legal or regulatory obligation or in order to enforce any obligation against you or to protect the rights of us and our affiliates. This may include the exchange of information with other companies and organisations for the purposes of fraud protection and prevention.
We may also need to share some personal information with our affiliates, subsidiaries and third parties (such as real estate agents that use the Platform) or during a re-structuring of our business. Usually, personal information will be anonymised but this may not always be possible.
Purpose of processing
Your information will allow us to provide you with access to the particular parts of the Platform relevant to you and allow us to supply the Services you require.
We will use your information for the purpose of fulfilling service orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking services or customer research/development.
Your information may be used by us to contact you for your opinions on the Platform, the Services and our business, and to notify you of changes or developments to the Platform, the Services and our business.
Disclosure of information
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third-party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy.
If you participate in or enquire about any lead, referral or similar service we may offer, we may use the information you submit, as well as other data we might have or obtain ourselves or from other sources, to determine which of our participating Professional(s) may be willing, able and/or compatible to serve your needs or possible interests and to assist them or others in doing so. We may forward or share information relating to you, which may include such information as well as personal information obtained through our sign-up form or otherwise, to certain Professional(s). Those Professionals or their affiliates, contractors, advertisers, agents or other designees may use such information and contact you regarding your needs or possible interests, as may we ourselves. “Professional(s)” means individuals, companies and other organisations or persons acting as real estate professionals or otherwise engaged in a business relevant to the Platform.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator or authority of a suspected data security breach where we are legally required to do so.
You are solely responsible for keeping your password and other account details confidential. If you have concerns about your password, account details, or are suspicious about any unauthorised use of your account, you should contact us immediately. We can deactivate or suspend your account at any time.
Access to information
You may ask us whether we are storing personal information about you by emailing us at email@example.com and, if you wish and upon payment of a fee of AED 50, we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.
Data deletion request
You may request that we delete your personal data by emailing us at firstname.lastname@example.org. We will endeavour to comply with such deletion requests but in certain circumstances we will be unable to delete your personal data as we may be required to retain it for legal, regulatory and/or compliance reasons (and we may not be able to communicate why we cannot delete such data due to confidentiality obligations that we may be under). We may ask for proof of your identity before deleting any information and reserve the right to refuse to delete information if your identity is not established. We reserve the right to charge a fee in respect of any deletion request.
We employ a third-party provider for processing credit card payments. They have access to personal information needed to perform their functions but may not use it for other purposes. We do not have access to or retain any of your payment information.
Updates to policy
We reserve the right to vary this policy from time to time. Our updated policy will be displayed on our Platform(s), and by continuing to use and access the Platform, following such changes, you agree to be bound by any variation made by us. It is your responsibility to check this policy from time to time to verify such variations.