Restaurant Reservations Agent

via Hilton
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Details: Posted on: 7th July 2018

  • Company Name: Hilton
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Job Summary

A Restaurant Reservation Agent provides administrative support to serve the needs of the Business Center and those Guest and Corporate customers who use it.

What will I be doing?

As a Restaurant Reservation Agent, you are responsible for providing administrative support to serve the needs of the Business Center and those Guest and Corporate customers who use it. A Restaurant Reservation Agent will support the activities associated with business functions located in any of the meeting spaces at the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

Provide general administrative support such as message taking, copying, faxing, typing and document binding
Coordinate conference and meeting room signage, place cards and name badges
Ensure that all meeting rooms, equipment and materials are in place and in full working order prior to the start of any event
Supervise coffee breaks, welcome drinks and similar events, as required
Be the main point of contact for enquiries from conference organisers and delegates as well as any Guests wishing to use the Business Centre facilities
Record all charges and any additional goods or services that have been provided
Project a professional manner with an emphasis on hospitality and guest service
Comply with hotel security, fire and Health and Safety legislation
Attend all training carried out by the hotel
What are we looking for?

A Restaurant Reservation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer service role in the hotel / leisure / retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent IT skills
Good organisational skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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