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Reservations Agent

Details: Posted on: 4th January 2018

• Company Name: Accor Hospitality Group
• Employment Type: Full Time
• Monthly Salary: Unspecified
• Job Role: Reservation Agent

• Minimum Work Experience: 1-2 Years
• Minimum Education Level: Bachelors Degree

• Listed By: Employer
• Career Level: Mid-level

Description:

Hotel or EntityMarjan Island Resort & Spa Managed by AccorHotelsManaged hotel

City Ras Al Khaimah
State Northern UAE

Country
United Arab Emirates

The Marjan Island Resort & Spa is a five star luxury resort featuring 300 quality standard rooms and suites, as well as an all day dining restaurant, 4 specialty restaurants, one ballroom and seven meeting rooms as well as an extensive spa area. The resort is located in the leading tourist and hospitality destination Marjan Island, located in the southwest of Ras Al Khaimah. Discover the hotel

Contract

Job Level

Job

Job

Fixed-term contract:

No

Status

Full Time

Anticipated Start Date

31-01-2018

Contact

ELIZABETH AVITO
HA0D2-HR1@ACCOR.COM

Show Phone Number

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)
Arabic (Fluent)
Optional languages Russian (Intermediate)

Essential and optional requirements

Power Point
Word
TARS
Opéra

Key tasks

Reporting to the Reservations Manager, the Reservations Agent is primarily responsible for ensuring we provide the highest level of guest services to all our internal and external guests. The Reservations Agent will ensure the smooth running of reservations department by ensuring all bookings dealt in timely manner and accurately.

1. To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms.
2. To be well informed about special functions and events held in the hotel on a daily basis.
3. To be fully aware of the national history of Ras Al Khaimah, places of interest, shopping areas, etc.
4. To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
5. To ensure that the product standards are followed as trained.
6. To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
7. To ensure that all reports are completed on a daily basis and filed for reference.
8. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
9. To conduct a daily audit of tomorrows arrival file to ensure accuracy.
10. To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
11. To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills.
12. To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
13. To be fully conversant with all market segment and rate plans, together with special rates and packages.
14. To maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques.
15. To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day.
16. To deal with faxes, correspondence checking (VIP's, regular guest …), group allocations, and to respond to guest requests on a daily basis.
17. To handle customer queries and complaints relating to the Reservations Department.
18. To achieve targeted scores in all Test Call programs assisting the Hotel to maintain its ratings.
19. To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate
20. Company, Agent and Individual Guest information as directed by the Reservations Coordinator.
21. To maintain the Reservations files in an up to date and accurate manner.
22. To work closely with Front Desk and Events to maximize Guest Satisfaction.